First Impression

Service introduction
 
It takes less than 60 seconds to form a first impression but it can take years to correct a bad one. Creating an outstanding client experience does not stop at delivering a 5 star product or service but should also be evident throughout every engagement the client has with your organisation.

At Intelligent Office we consider everything that affects the client's experience, from the appearance and manner of the reception team, to ensuring that the switchboard delivers a consistent service.  We also excel at advising, creating and then managing exceptional standards of hospitality for your visiting clients, from management of the catering to the layout of your meeting rooms.

Every First Impression solution that we provide is highly bespoke and shaped through close consultation with your business development and marketing departments. This enables our First Impression teams to convey your business's identified values at every opportunity providing a service that clearly differentiates you from the competition.

Managed through First Impression

Reception
Switchboard
Meeting room management
Hospitality
Travel management
Concierge services
Event administration

Benefits delivered through First Impression

• By centralising the switchboard for one firm with multiple offices, the reception staff were able to focus on exceptional client interaction without distraction, enhancing the firm's reputation for professional service 
• Through rigorous cross training we have managed significant increases in hospitality demands without requiring an increase in headcount  
• Through tighter management of hospitality requirements we have reduced many of our clients' year on year costs by up to 40%

For further details on First Impression please visit Contact us